Privacy notice

Who is responsible for your information

Relaymere Ltd (“Relaymere”, “we”, “us”) is the controller for personal information collected through this website and during sales conversations, unless a written contract states that we act as a processor for a client.

Our contact details for privacy matters: hello@relaymere.site. Registered in England and Wales.

Information we collect

When you send an audit or contact form, book a call, email us or discuss a project, we may collect your name, work contact details, organisation, role, messages, workflow descriptions, commercial requirements and records of our correspondence.

We may also process basic device, request, security and diagnostic information needed to deliver and protect the website. We do not ask for special-category data, customer databases, passwords, payment-card information or live credentials through public website forms.

How we receive information

Most information comes directly from you. It may also come from a colleague who introduces you, your organisation’s public website, a business directory, a service provider used to arrange a meeting, or a client system we are authorised to access during a project.

If you provide another person’s details, you should have a proper reason to do so and tell them how their information will be used where required.

Why we use it and our lawful bases

We use enquiry information to respond, assess fit, prepare a proposal and take steps you request before a contract. We use client and supplier information to enter into and perform agreements, administer projects, invoice, keep records and manage the relationship.

We may rely on legitimate interests to run and protect the business, improve services, prevent misuse and communicate with relevant business contacts, after considering the effect on individuals. We rely on legal obligation where records or disclosures are required by law, and consent where the law specifically requires it.

AI systems and client project data

A project may involve AI or automation services selected for the agreed purpose. Before client information is placed in those systems, the project agreement defines the roles of each party, approved data, access controls, providers, retention, international transfers and whether provider training is disabled or prohibited.

Website enquiries are not permission to use confidential client data for model training. Do not place personal data or confidential records in public forms. More detail is set out in the Data & AI policy.

Sharing and service providers

We do not sell personal information. We share limited information with providers that support website hosting and security, databases, email and communications, scheduling (if enabled), accounting, legal advice and contracted project delivery. Access is restricted to what each provider needs and covered by suitable terms.

Typical categories include infrastructure and edge hosting, transactional email, calendar or scheduling tools, and professional advisers. Information may also be disclosed where required by law, to protect legal rights, or in connection with a business reorganisation subject to appropriate safeguards.

International transfers

Some technology providers may process information outside the United Kingdom. Where UK data-protection law requires a transfer mechanism, we use an appropriate safeguard such as the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses, together with provider assessments.

How long we keep information

Unsuccessful or inactive website enquiries are normally deleted or anonymised within 12 months, unless we need them longer for a legal claim or ongoing conversation that may become a contract.

Client contracts, invoices and tax records are retained for up to 6 years after the end of the relevant accounting period, or longer where the law requires. Security and access logs are kept for a period needed to investigate misuse—typically no more than 12 months unless an incident is under review.

Security and automated decisions

We apply organisational and technical measures appropriate to the risk, including access controls, authentication, restricted production access, supplier review, backups and incident handling. No internet service can guarantee absolute security.

This website does not make legal or similarly significant decisions about people solely by automated means. If a future service does so, the people affected will receive the information and protections required by law.

Your rights and complaints

Depending on the circumstances, UK data-protection law may give you rights to access, correct or erase information; restrict or object to processing; receive certain information in a portable form; and withdraw consent without affecting earlier lawful use. Some rights have exceptions.

To exercise a right, email hello@relaymere.site. You may also complain to the UK Information Commissioner’s Office at ico.org.uk. We appreciate the chance to address a concern first.

Changes and contact

This notice may change when the business, website or suppliers change. Material updates are dated on this page. Privacy questions: hello@relaymere.site.